Privacy Policy

1. Introduction

Welcome to MSS Trailers ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website msstrailers.com, make purchases, or contact us.

2. Contact Information

3. Information We Collect

• Personal Information: Name, email address, phone number, shipping/billing address when you make a purchase
• Payment Information: Credit card details processed securely through our payment gateway (we do not store full card numbers)
• Technical Data: IP address, browser type, device information, pages visited, time spent on site
• Communication Data: Correspondence when you contact our support team

4. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders for trailer hitches and accessories
• Provide customer support and respond to inquiries
• Send order confirmations, shipping notifications, and tracking information
• Improve our website and product offerings
• Comply with legal obligations and prevent fraud

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes SSL encryption on our website and secure payment processing.

6. Third-Party Sharing

We only share your information with trusted third parties when necessary:

• Shipping carriers (UPS, FedEx, DHL) for order delivery
• Payment processors to complete transactions
• Service providers who assist with website operation and analytics
• When required by law or to protect our legal rights

7. Your Rights

Depending on your location, you may have rights regarding your personal data:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal requirements)
• Opt-out of marketing communications
• Data portability where applicable

8. Cookies

Our website uses cookies to enhance your browsing experience. These include essential cookies for site functionality and optional analytics cookies. You can control cookie settings through your browser preferences.

9. International Transfers

As a US-based company serving customers worldwide, your information may be transferred to and processed in countries outside your own. We ensure appropriate safeguards are in place for such transfers.

10. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the new policy on our website with an updated "Last Updated" date.

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